Be very wary of Axxess

Hi.<br> <br> This complaint is to educate the public and not to find a resolution. I recently considered and wanted to move to Axxess. I emailed them to find out more. Never got a response. I tried buying additional data to top up my capped account. Issues with my card prevented it from going through.<br> <br> When i tried to order DSL line and uncapped account it gave me errors. None descriptive. So i logged a call.on the 21st January. They never responded. Eventually phoned. They put the phone down numerous times.<br> <br> I then emailed them. Giving them the reference number for my call. Ticket ID 5dj244h2k9<br> They then closed the ticket. I still have not had any response what so ever from Axxess.<br> <br> Save yourself the problems and avoid them. If they are not capable to make a new sale and just answer a question on the phone, via email or even using their online ticket system... then i sure as hell do not want to find out what happens when you actually do need support.<br> <br> Needless to say i am no longer wanting to switch to them. With a complete lack of support i simply do not want to make this change anymore.<br> <br> Take this into consideration before switching to axxess.<br> <br> Cheers<br> Lukas