Bad Support

Don't ever believe those nice testimonials that you read on their site, their support SUCKS!<br> <br> I logged a line fault 5 days ago and these guys just don't respond on their support tickets. All they can say is that they have logged a fault with Telkom, and then it is radio silence. Then eventually after about 2 days of asking when it will be resolved, you might get another arb response saying that they have escalated it.<br> <br> They are happy to charge your credit card come the 1st of the month, but I have not had internet at all in July and I have had to fork out probably close to a R1000 worth of 3G data just to be able to do my job. Who is paying for that?!!!<br> <br> Pathetic I tell you. I am very close to cancelling my account with them, but the bad support seems to be a trend among ISP's these day.