BAD SERVICE...WILL NOT RECOMMEND THIS COMPANY TO ANYONE, PATHETIC SERVICE RENDERED TO CUSTOMERS!!!

My phone was lost with the Axxess simcard, I reported it on the 13th May 2020, Axxess blocked the simcard while it still had 14G data. They send me a replacement simcard that is not working, I tested it with different phones but still showing as no simcard in all phones. I reported to Axxess numerous times via their website logging tickets and giving me solutions that didn't work either.

For weeks battling with this simcard, since they failed me, I requested them to come fetch their simcard and cancel the service of that simcard. To my surprise they blocked that lost simcard, cancelled the service on the replacement simcard that's not working BUT THEY ARE BILLING ME FOR THE MONTH OF JUNE. How pathetic is that, billing me for the service that I have not been using from the 13th May to date and CAN'T USE IT IN JUNE BECAUSE I DON'T HAVE THE SIMCARD!!!

Axxess have more than 21 logged tickets, emails and live chat regarding this but their just not WILLING TO SOLVE THIS, ALL THEIR INTERESTED IN IS TO DEBIT MY ACCOUNT TO PAY FOR THE SERVICE THAT THEY HAVE NOT PROVIDED.