BAD SERVICE PROVIDER EVER

Hi, I have been having issues with axxess network since the 2nd of January 2025 and now is the 6th of January 2025. I have reported the issue with axxess and i have been told there is an issue with Frogfoot and both Frogfoot and axxess technicians are working on restoring network. 1.It is unacceptable that this issue is going on for this long and yet we have paid for the service that we are not receiving. 2.The clients are required to individually call axxess or go to the company's website to get progress/status and the company is not even broad casting smses to clients to notify us of the failure status. 3.The service provider (axxess) is not even providing interim workaround solution while trying to restore the network(FYI:This speaks volumes about the competence of the service provider which is axxess and their ability to provide customer service).