Bad Service from ISP of the Year three Years Running ????

Well where do we start I have been batteling for over two weeks to get a line speed error rectified did a speedtest on speedtest.net and on axxess's own site and the speed is still below what we are paying for. They keep on telling us they did a port re-create and connection reset and I have also did this on numerous accounts even reset the modem to factory default and set it up from scratch again . We have now been corresponding for over a week concerning this issue sometime a whole day goes past without them getting back to you, we are running a home based business actually two of them but you cant do your work properly cause you are not getting what you are paying for. They promissed us in the beginning that if we take a capped acount rather than an uncapped package we will not have the problem of soft capping and throtteling and that we will be able to get our full 4 megs per second the whole of the day and night. You cant even listen to a music video on youtube without it buffering the whole time. We are just getting so fed up with all the excuses and them making it out as if it is our fault !!!! They proud themselves on being ISP of the year three years running but seriously HOW DID THEY MANAGE THAT?????

Good day, With respect to your connection issues, we have tested the line from our side, and we have found a few anomalies, and so with respect to that we have performed a port and a connection reset. So would you kindly please switch off your router for 15 seconds and then switch it back on. however should you find that the issue still persists please do not hesitate to inform us so we can look into the issue further. Regards, Lukanyo Magaba