Bad service from Axxess

We moved from Telkom to Axxess just DSL, what a mistake! The first time we tried to use the service Saturday it was broken, after 4 times of reporting it, no one has even bothered to try and phone us back or attend to the problem! People work from home and cannot sit without the internet. We have spent more than R400 on mobile data over the weekend just so that we can work. This is totally unacceptable! How is it possible that a service provider cannot attend to a fault for more than 3 days! Really bad service and not on the part of the call centre staff, they tried.