Bad service from axxess

Axxess has had my services disconnected for 9 days now and as someone that works from home this is not acceptable. I have been in communication with them using all their platforms Chat, email and utilizing my own airtime to reach out for further assistance, instead I am being sent from pillar to post between themselves and Octotal with Noone taking accountability.

To top it all off I was advised that there are no managers available when I requested one. I was placed on hold for a good 20 minutes before the person I was speaking to Nobulali checked in to ask me if I will still continue to hold..

I asked to speak to the tea that was supposedly coming to my residence and was informed that it's not possible. When I asked for a time frame I was told there was none available I would just need to wait for a call back.

Now for a person who has not had service since payment was made on the 1st of November and has been calling since how does that even make sense? When I request a refund and or cancelliation I am told about a 30 day notice 😅 that time I have no service and being advised that my line was/is disconnected by them, so why is it hard to get a refund for a service that has been disconnected by the provider?

You as a provider do not value your customers in my opinion nor does tour company have customers service 🙄