Bad Service from Axxess

I app**** for a Fibre line with Axxess in January 2023 and I was told it will be installed within 30 days, I waited for almost 2 months, I had to call them and ask why is it taking two months of which you said within 30 days? I was told that they forgot to assign the ticket to the technician.

It was installed within that week I phoned them and I was told to pay in order for them to activate the line of which I did, up until today it is not working, I have been phoning almost every day and you'll be on the line with them for more than one hour, they don't care, what is worse they don't even record that you phoned yesterday and every day you must repeat the same thing over and over again. Another thing, while you busy with the consultant and it's their time for lunch they don't even tell you or say I'll call you back they just put the phone down, when you call they tell you it is the consultant lunch time.

I have been doing all different kinds of commands on my computer, ping test, configuration and nothing is working. I asked them that I want to cancel the contract and I was told I must give one month notice and when I ask notice for what because I'm not using the services, they are saying it's the rule, they only worry about their side not the customer. They sent me an invoice for March and I told them not to deduct money from my account because I didn't use internet and they continued to debit my account. I have been calling asking for my money and no one is listening to me. You ask to talk to the manager and you are not allowed to talk to the manager. The staff attitude is very bad, I have never seen a company like this.

Please assist me to get my money back and cancel the contract. I'm not willing to give a month notice. I have spent more than a thousand rand on calls phoning them everyday and have to buy data to be able to use the internet.

Regards

Busi