RS
Rod S
1 reviews | Active since Apr 2016
01 Dec 2022, 12:55
Bad service founded on lies.
Eight days waiting for Axxess.co.za and Vumatel.co.za to fix a fault. Twice they have claimed technicians have come to my house and fixed the error. Both times they have ****. The error has not been fixed and today eight days after my service nightmare began it still continues. I want to say at least one nice thing in this review, what I can say is if you choose to cancel your service with Axxess.co.za they will offer you your internet bundle at 75% of the price just to keep you for another two months...
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Rod S's updateReviewer Update
09 Dec 2022, 09:3816 days and counting
RS
Rod S's update09 Dec 2022, 09:38
Reviewer Update
16 days and counting
RS
Rod S's updateReviewer Update
12 Dec 2022, 08:48 Final feedback. My error has been fixed. It was completely Vumatels fault that I sat for a whopping 16 days without internet. Apparently one of their idiot staff signed me up for Vuma Reach. The mistake was really stupid and the fact that it took 16 days to fix is unforgivable. Still waiting for someone from Vumatel to phone me and apologize. It is not like I get a refund from Netflix, Disney Plus, Amazon Prime, Brit Box, Apple TV or Xbox Game Pass. Not to mention the numerous battle passes I pay for. The very least I expect is someone to phone and say sorry! As for Axxess they finally came to the party and had Vumatel fix the issue. Still not happy it took so long. I think anyone reading this review deserves honest feedback. Would I use Vumatel again if I had the choice? Simple answer is no. But like most of us, I had to go with the fibre supplier outside my home. As for Axxess, they gave me a month's free internet but considering I have been without internet for 16 day it really was not enough to keep me loyal.
RS
Rod S's update12 Dec 2022, 08:48
Reviewer Update
Final feedback. My error has been fixed. It was completely Vumatels fault that I sat for a whopping 16 days without internet. Apparently one of their idiot staff signed me up for Vuma Reach. The mistake was really stupid and the fact that it took 16 days to fix is unforgivable. Still waiting for someone from Vumatel to phone me and apologize. It is not like I get a refund from Netflix, Disney Plus, Amazon Prime, Brit Box, Apple TV or Xbox Game Pass. Not to mention the numerous battle passes I pay for. The very least I expect is someone to phone and say sorry! As for Axxess they finally came to the party and had Vumatel fix the issue. Still not happy it took so long. I think anyone reading this review deserves honest feedback. Would I use Vumatel again if I had the choice? Simple answer is no. But like most of us, I had to go with the fibre supplier outside my home. As for Axxess, they gave me a month's free internet but considering I have been without internet for 16 day it really was not enough to keep me loyal.