Bad service delivery Axxess fibre

I've had a frustrating experience with Axxess as my ISP in Montevista Cape Town. We initially subscribed to a 100/100 Mbps plan but consistently received only 50/50 Mbps speeds. Hoping for an improvement, we upgraded to a 200/200 Mbps plan, but the problem persisted, with speeds still well below the advertised rates.

Our attempts to resolve the issue have been met with lengthy calls and emails to Axxess. We have been through 3 different speed test sites and all confirm the lower speeds. We've diligently proven that our home hardware is not the problem by providing screenshots of network speeds achieved via a cat6 cable connection and verifying the network adapters on our laptops. Despite this evidence, Axxess has not taken any meaningful steps to rectify the situation.

What's even more frustrating is that Axxess continues to charge us exorbitant amounts for a service we are clearly not receiving. Their tech support has been unhelpful, and our repeated attempts to raise tickets have resulted in automatic closures without any resolution. We keep sending the screenshots and they keep emailing to say they didnt receive it and are dragging their feet. Ticket numbers just to name a few, 4gc2h4dhk8, 78776d8a54

In summary, our experience with Axxess has been a constant disappointment. We're paying for a service that falls far short of its promises, and the lack of adequate customer support makes the situation even more aggravating. We hope that Axxess takes our concerns seriously and works to deliver the service quality they advertise.