Bad service

Checked for coverage successfully, paid the delivery fee with my debit card received the router but now Im told they cant connect, as my address shows as a complex on their system so they need a building name and unit number. My building has no name and there are no unit numbers. It is a large property which is subdivided. I had internet connected through 2 ISP's previously with different service providers without this issue. Axxess then requested proof of address which I provided however they stated they cant use that. Cant use a bank letter?! Really? I do not have a light bill as electricity is prepaid and no lease as a verbal agreement was made. If they are able to connect then do it. If not then let me know. Please dont waste my time. I will simply cancel and get a different service provider. This is time sensitive as I work from home and need internet urgently... By the way I hope they dont still debit my account at month end as they have not connected!