Bad service and no Call to defuse

Last week our fiber line was down due to a fault. I requested a call back from a supervisor on 13 March after speaking to Princess. To this date, I received no calls from any Axxess leadership team or any representative.

The softskills of your agent was appalling to say the least and couldn’t help me understand the issue regarding my fibre connection.

I then get a notice that my ticket has been closed. How can you guys close a ticket without replying to the client? WOW You guys don’t care about service now do you ?

Point of the issue: 1. Terrible service – including bad telephone etiquette. 2. No support in terms of finding solutions for a client 3. No call from manager/supervisor to defuse the situation. Shows lack of leadership in your organization.

I've been a client with you guys for years now and i have never received this type of service from you guys. You normally find solutions and are on the ball but this.

Regards, Gareth