BAD SERVICE

No service.

Accidentally changed my data account to 40Mbps, just wanted to change the speed to 10Mbps.

After I discovered that I made a mistake, I immediately logged a ticket and asked them to change it back as I cannot afford the 40Mbps package.

Debit order went off today for the full R530 after they said that they will fix it.

My request,

Client – 2019-12-28 21:39:20

Good Evening,

I trust that you are well?

I made a mistake when changing my service from 2mbps to 40mbps. I only wanted to change it to 10Mbps, maybe chose the wrong option.

After I got the sms that my service was changed to 40mbps, I realized that I made a mistake.

There is no option on the portal to downgrade the service to 10Mbps.

Will you please change it on your side? I won't be able to afford the cost of the 40Mbps package.

Thank you

Their reply,

Siziwe N – 2019-12-29 01:01:54

Hi David

Good day

We have send your request forward to cancel the service change.

Thank you

Kind Regards