Bad service

This company does not even deserve 1 star! I purchased a top up 20 gig 16 November. Transaction did not go through. Next day i called Axxess. We tried the transaction again and it went through but no top up received. Lady said if its not loaded within the hour i must call back. So i called back. Second consultant said the transaction did not load. She processed another transaction. So I paid twice. Still no top up and plenty excuses. I called again and requested a refund for the double payment. Still no top up. I called again to speak to Milly in accounts requesting refund for 2 transactions. So another purchase was done without my consent. So Axxess billed me 3 times. No top up. Plenty excuses passing the buck to Telkom. Im furious. More than a week no top up cant work from home! Service pathetic!!!!