Bad service

I have been a client of Axxess internet since 2014 and have never had many issues with them. However my last request which was sent at the beginning of this year has been a nightmare. I moved to a new house in March and at the beginning of January I requested that the new house has a fibre installation done. Axxess acknowledged this and said that the line provider would call and set up an appointment to install. I then heard nothing from Axxess or the line provider. When I followed up I was told that the address already has a fibre line installed and would be activated in March. When March arrived, I connected my router and surprise - no internet. It was found that the fibre line was damaged. From the beginning of the process I had asked for someone to make sure everything was in order as I work from home and NEED internet connectivity.

Eventually Britelink fibre came out and installed a new line. They completed the installation and the installer said that I just need to call Axxess and let them know that the line should be activated. I call Axxess and then am told that they require a VT number(first time i have ever heard of this) in order to sign the installation off so my line can't be activated.

I am now stuck because the only people who know what this VT number is were the installers. Axxess have apparently escalated the matter but STILL no resolution has been found. How hard can it be!

All this while I have been buying mobile data I order ro work and it has been costing me a lot of money.