Bad service

Had issue with data allocation for April called n they fixed it said it wont happen again from May everything will run according. 1st day of May my data usage was incorrect so i called again and they said the will fix it 50gig was allocated and was charged for it next thing my data package was change from 50gig to 20gig and refunded me R120 without consulting me when call to find, they told me nothing they can do and they wont allocate that 30gig data for free i must topup which was another cost of about R360 to would be R240 extra i didn't. The sad part was told to call internet solutions but i am not internet solutions client i am an Axxess client. Wasted over 300 minutes each department blaming the next department think spoke with almost everyone at Axxess and no one is taking blame for it.