Bad Service

On the 1st Dec from morning data stopped and i couldnt browse the net. I thought it a general mtn network being down. The wholeday i kept on trying to go on the net with no success in such a way that I even tested their sim card with 4 members on my household devices and still i didnt win. I the decided to buy another simcard from another network so that I can continue working on the net since I couldnt use axxess simcard.

In the morning of the 2nd DEC at 4am i logged a ticket for axxess support. They advised m to do the very samething I have done for more than 24 hours...I was told to switch my device off for few minutes and also check the access APN settings. I have been using their services for a year...how will I not know how to set up APN on my devices... Really??? For me to inform them that I have even tried this sim on 4 different devices should ring a bell that there's something definitely wrong that makes me can't even be able to use this sim on other devices with the settings changed to axxess. Obviously they blocked data on this sim so that I'm unable to access the net.

What irritated me most I that when I asked support to terminate the service since they can't solve the problem and refund me my outstanding balance as i paid n cant use the service I paid for, they choose to ignore my ticket since 5am to date.

I'm dissapointed wit the service.