BAD SERVICE - 1ST TIME CUSTOMER

FOR THE PAST WEEK I HAVE BEEN TRYING TO GET THE NEW WIFI FOR MY FAMILY AND I AXXESS WAS RECOMMENDED WHICH I GOT HOLD OF THEM SINCE THE 28TH OCT 2025, THEN I WAS TOLD THE PROCEDURE WHICH I AM NOT COMFORTABLE WITH - THEN TECHNICIAN CAME SUNDAY TO DO THE FIBRE CONNECTIVITY - NOW SINCE MONDAY THE 3RD NOV I HAVE TO CALL AND ASK WAY FORWARD TO GET THE ROUTER AND WIFI CONNECTION WHICH I WAS ONLINE WITH THEIR CUSTOMER SERVICE TO ASSIST AND ONLY PAID R10 AND SHE SAID THE FULL BILL WILL SHOW LATER OR THIS MORNING BUT ALL I GET IS MILLION EMAILS FROM AXXESS WITH R10 INVOICE AND I TRIED THE PORTAL TO CHECK IF THE FULL AMOUNT TO PAY IS REFLECTING BUT STILL NOTHING - I CALLED TODAY AND WAS ON LINE FOR THE WHOLE 30MIN NO ANSWER - I AM NOW WONDERING IF I REALLY MADE A RIGHT DECISION BY CHOOSING OPEN SERVE THROUHG AXXESS- I JUST CANT THIS IS SO DRAINING AND ITS GOING TO TAKE THE WHOLE YEAR TO GET THE ROUTER?