Bad service

Review Body: I am writing this out of sheer frustration regarding the appalling service and non-existent communication from Axxess. My internet connection has been completely down since October 1, 2026—8 full days without the service I have already paid for. My monthly subscription is fully paid, yet Axxess has failed to deliver the service or manage the problem responsibly: Zero Connectivity: Entirely without internet access for 8 consecutive days. Ignored Follow-ups: I have been calling customer support up to three times a day to get updates, but no one ever calls me back as promised. Lack of Accountability: Repeated calls result in zero progress, zero callbacks from supervisors, and no timeline for resolution. Paying for a service in advance only to be left in the dark with no connection and ignored support tickets is completely unacceptable. Account: *** Required Outcome: Immediate technical escalation