Bad Customer Support: ##a45cba9jfj

Bad LTE Support from Axxess. I have a LTE modem with Axxess for some years now, but every now and then during the month our connection is very weak or non existent at all. We going towards 2 weeks now with no LTE Connection. All that support centre says is that all is fine on their side, problem could be my modem/router or where it sits, but when I use a different network sim everything is fine. And this modem is sitting same place it’s always been all this time. Currently it shows 1 bar 3G. Thinking of switching service providers as I’m paying for nothing now, especially since I work from home with no internet.