Bad customer service from Axxess and Telkom

I'm a customer at axxess, and when you don't pay in time they cut your services. You pay in time for the whole you experience the worst service. I bought telkom LTE top up via axxess and it normally takes about 10 minutes but hey I haven't received my top up and its been an hour. When asked consultants at Axxess none knows when I'm gonna get my top up or when will they fix the problem they have with telkom. It same with doing Sim swap I been waiting for over 72 hours for my Sim swap to be actioned in the name of telkom.

I asked if I should contact telkom they tell me no, I can't do that yet they at Axxess can't solve my problem. I can't work since I don't have connection yet come 1st of August I must pay or else my connection will be cut.

What kind of customer services is this??