Bad Customer Service

Ok 1stly I ordered the fibre with access ok. Zoom came to install it but halfway not 100% done. 2ndly I get a invoice for delivery after zoom comes here and installs the fibre halfway. Saying I must pay 249rand for what I dont know now you telling me about a router. Look I dont mind paying the money but communication was poor here if I knew in the beginning what needs to be paid I would of paid it now I'm sitting 3days with out fibre being connected and I had other service providers asking me if the can help and I declined them if I knew this was going to happen I would of never taken a month to month contract with axxess. So now I need someone to complete the installation which is 50% on the fibre side then I need to get the router.

So a big company like axxes cannot get technical support to call me and explain what is needed is another thing. Which I noticed thanks