BAD AXXESS SERVICES

I AM REALLY UNHAPPY AT THE MOMENT, AS I HAVE BEEN WITH AXXESS FOR MORE THAN 2 YEARS, I AM MOVING PREMISES AND WANT THEM TO MOVE MY SERVICES WITH THEM TO THE NEW PREMISES, I WAS ADVISED TO LOGIN AND USE THE "MOVING HOUSE" OPTION, BUT THEN THERE IS ONLY AN OPTION OF "CANCEL SERVICES AT THE END OF DECEMBER @R999", THEY TOLD ME TO STILL USE THIS OPTION BUT THE R999 CANCELLATION FEE WILL BE WAVERED BUT NOW THEY HAVE DEDUCTED THE R999 FROM MY ACCOUNT, AND IT WAS MONEY THAT I NEEDED TO PAY FOR THE MOVERS THIS WEEKEND !!!!!!!!!!! WHAT AM I SUPPOSE TO DO NOW?????????????????????????? THIS IS VERY UNPROFESSIONAL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!