Bad Attitude / Unhelpful / Rude!!

I spoke to Warren on 17/10 when our line dropped (seems to do that when I go online), my connection is very slow, I am unable to watch something without it buffering every 2 secs. Of the 3 computers in my home, mine if the one that ends up with the no / slow internet... so we phoned the call centre to try to sort it out. <br> <br> Warren was very unhelpful. He suggested that I install antivirus. I assured him I have up to date software on my PC. <br> <br> I asked him if I needed to tweak any of my settings. We're new to Axxess and when we migrated, my sister mentioned changing settings on the other 2 PCs, although she couldn't make those changes on mine. <br> <br> Warren kept cutting me off saying I don't need to change any settings. Eventually when I asked again, just to be sure, he became offensively sarcastic. I told him he was being condescending and rude. <br> <br> Then, after taking me through the motions of showing me that no settings needed to be changed, again he sarcastic and condescending. <br> <br> At the end of the call, I \thanked"him for being unhelpful & rude. He \""thanked\"" me for being uncooperative & unwilling to understand. <br> <br> I hope the call was recorded and a Manager hears how they speak to clients!!"""