Bad attitude

App**** for a line on the 3rd of December, got a link to schedule an installation date which I did, come the installation day nobody pitched, I then decided to call and find out but to my surprise I dealt with this rude and arrogant person by the name of Ernest Mabayi, I asked him escalate my issue because I don't understand why should I wait for the following year for installation after I have confirmed the 18th at 08h30 on the link that was provided to me, he even told me that nobody called to confirm the installation date from their outsourced service provider so there's nothing I can do about this and only have to wait till next year.

The Guy he's so rude and clueless of the meaning of customer service, he shouldn't be allowed to work with people, please sort out your mistake or cancel the requested service