Bad and rude service, took money twice and suspend account

I got the worst experience from Axxess. I have moved houses, I got billed prorata for one day, but had no connection, after so many whatsapp messenges and emails, of getting them to respond amd have it sorted, after 2 days was it sorted eventually,but they still took the money from my account. Then on top of this, did they invoiced me twice for the month on the new house and for the old house's fibre/wi fi. I've communicated again to have the 2nd one reversed,but got just ignored,Axxess took twice the debit order from my account and until today did they not respond to my message. I reversed the 2 nd debit order from my account. Now they have suspended my account on a Sunday, but when I call in, can no one help me. I must wait until Monday. I am paying for a service I do not receive. Then the guy on the phone that I called just now did not want to listen to me and talked over me, and did not want to hear my full story, he was just transferring me to another department while I was still busy talking. I never had such bad service and such rude people. They just do not care, they can just rake your money double the amount they should ,but we can do nothing from our side of no service or bad service on their end. I am beyond furious!!!!