Bad Accounting

<p>I signed up for a combo package with Axxess only to find that the combo was not actually in place. This means that I've paid R74 more for the service than what I actually agreed to. I've emailed the accounts department and they are telling me that I was responsible for creating a combo once my line was active. Are you joking? What did I agree to when click "submit" during the sign-up process? I've signed up for services with Axxess twice before at my other apartments and on both occasions I was not required to "Go into my account and create the combo" Someone made a mistake and now I must pay for it! I don't think so. Credit my account.</p>