Bad account deparment

I phone axxess.co.za about my account i pay double for the service because they dont check there accounts or payment you must send them always the proof of payment but they will not come back to you they only send a email if they wanted they money but if you ask for someone in accounts must phone you you must wait for weeks i was happy to get axxess for fibre but i think they are just like telkom never come back with feedback if you ask i received a lot off emails from them and if you state on the platform that they must call you they never call can the management off accounts please phone me about my account and please no emails phone me personal on my number i have on your system