Azola Galela and Khanyisa Vuthula bad customer experience

Your call centre agents are doing whatever they want to do say whatever they want to say, giving customers incorrectly information that is costing us customers at the end of the day. I've had terrible customer experiences from Azola Galela and Khanyisa Vuthula from the accounts department. The company needs to provide these agents with formal training on how to treat customers. This is a very big concern. I really need my query resolved so that I can walk away peacefully from this company. I need a team leader or manager to call me back.