Axxess's 24/7 technical support a lie and a mere marketing tool

I have been a Fibre internet customer of Axxess for a month now and they claim to have 24/7 Technical support but experience has revealed that its a lie and just a mere marketing line to lure customers. My internet was disconnected erroneously by the AXXESS staff, without initiation on my part on 3rd October 2022. The worst part is that I had made an advance payment for the month of October on the 20th of September 2022 upon receiving an invoice for the month of October. I am human and can accept that mistakes happen, however - I Logged my fault on Sunday morning (3 Oct 2022) and as I sit and type this review, I am still without internet - 54 hours later (3 days). Keep in mind that my internet was deactivated due to an error on their part and failure to capture payments. Furthermore, the staff was economical with the truth and **** about the real reason why my internet was down. They kept evading my question only to find that they were running away from taking responsibility and owning up to their mistake. Their lines Department that deals with such matters is full of ***** who send customers from post to pillar. Please don't fall for their 24/7 technical support, its a lie. Take it from me, Go look for a better Fibre supplier