AXXESS/METROFIBRE DISGUST SERVICE

I have been battling with AXXESS/METROFIBRE service since 18 June 2022. I upgrade to a 500mbps speed as the 100mbps speed was disgusting and when you report it they keep sending a ticket closed and nothing was done. So thinking a faster line would help me with work I upgraded. I have had ********** support as it still has not been sorted out. What i was getting was a weekly call from an Escalations Manager to tell me the same response each week, lets test your line speed, do screen prints, email them through, Metrofirbre are attending to your problem we will give you feedback once we receive it. They then used the term "LOGISTICS", which i was told by a I.T. person means they dont know what the problem is and they keep you hanging hoping you will go away. You cannot get past the CALL CENTRE to speak to someone who will actually do something. I certainly will never refer anyone to AXXESS/METROFIBRE , yet they get awards for being the best ISP provider, what a joke that is. DO the owners even care what is happening to their clients!!!!!