Axxess/Frogfoot extremely poor service. Still no fibre 2 months down the line.

Receiving the most appalling service from Axxess and Frogfoot. We have been trying for over a month now to get a fibre line activated for our son at a flat he is renting in Stellenbosch.

Axxess takes forever to answer queries and they do not communicate what the problem is. When calls are logged with them as they are the service provider (although no service provided yet) they inform us to contact the another department e.g. the 'lines' department. We are so frustrated as they do not provide the information needed to help us resolve the problems.

E.g. First they cancelled the delivery of the router with no communication because the payment did not go through on our debit order. We still don't know what the problem was there. Now after asking numerous times they have finally told us the line has not been activated because Frogfoot need a proof of address. We don't know what to provide since our son is renting the apartment. We have sent through a letter from the landlord nearly two weeks ago and still nothing.