Axxess.co.za WORST CUSTOMER SUPPORT GIVEN to essential services

Poor feedback or support for their clients.

I Signed up to MTN fixed paid a fee of R58 for the service. I got the simcard and its not compatible. Understandable i must contact them and try rectify this error. BUT! little did i know that the support and help is non existant. I have called i get told to speak to sales. i speak to sales they tell me to talk to accounts. so i gave up on this process. I tried to log a ticket on there mobile app. almost a week no response. i then logged a email addressed to both accounts and sales. i get a generic response. sending me a link. WAKE UP i know how the site works im looking for support and have requirements followed by questions. everytime i ask the question i must wait a week for a half cared response that does not address my concern. I have pad for a serivice im not using . simply all i want to do is take a different ISP and not pay double or be billed double month end. I work for the fiancial sector and am essential serivces i cant be battling with ISP and networks. if someone picked up a phone and actually attempted to go the extra mile this is something that could of been resolved in 30 min and i would of glady done all i can to understand any difficuties if explained. but instead nobody cares just pushes me to a different department , doesnt explain so i can understand . I as a customer am protected by the comsumer act and my first raised concern is with in the required time period. i have requested my legal advisor to document this process and mail trials that i have made your team aware on all mail trails. THIS IS BY FAR THE WORST SUPPORT I HAVE GOTTEN! ABSOLUTE NO CARE ATTITUDE TO A CLIENT. Call logs h0jcd7kd8k 7fhc4e6k5j j5bgbh79ce 73cgdc2j60 (Dated the 24th) And i can supply call recordings and mobile app calls logs if need be. Your clients have work to do!Service is continues not forget about us after the product is delivered. SHOCKING!!!