Axxess.co.za ****s!!! STAY AWAY

Wish I did background check first. Bad service from day 1. They phone me to arrange that someone meet the technicians to do cable installation. They get to the property at 15h00, where they were supposed to have been there 14h00. They left without doing anything as there wasn't enough time to dig the trench, and lay the cables. (7 days after me making contact with Axxess) Reschedule and arrange for myself to stay out of work for the job to get done. Work gets done, but no router included. Apparently I must buy a router, yet the deal that they offered include a free router. So after 9 days, still no router. I go to their offices. No, I must pay for the delivery of the router. Why pay for the delivery when I can collect at their office. Okay, so I have a router at home and try to connect it. Connects but says no internet connection. Okay, back to their office as I work just around the corner from them. They check my profile, and then informs me again that I must pay the delivery fee. Okay. I ask them why was nothing of any payment mentioned the 20 times I was on the phone with them. And also what other costs are hidden. I see the ad of the deal I responded too, only to see that it looks a bit different in store. The special price they offer is only valid for 2 months, thereafter it doubles almost. I told them when I contacted them that I was looking for a provider that will give me less for less than what I paid for at the previous provider as the provider before was becoming expensive and we want to downgrade as we are only 3 in the house and mainly use it for FB whatsapp, emails. We don't do online gaming etc. With their price increase after two months I would be paying more for less than what I got from the previous provider. (the previous provider couldn't down grade us as they don't offer the 20mb lines.) I would never recommend this company to anyone with all their hidden costs, their false advertising etc I told them to cancel my account as I have not had the installation for 7 days yet and will rather find someone else. They refuse to accept my cancelation, but I'm waiting for them to contact me again.