Axxess.co.za - poor Service and Customer Support

Poor service and lack of customer support/response.

(transcript copied and pasted as sent to Axxess)

Client – 2021-03-11 15:47:10

Hello? Anyone there?

Client – 2021-03-10 07:35:39

Good day

Please confirm this ticket has been received and will be responded to soon?

Client – 2021-03-07 12:22:00

Good day

Please be advised that I contacted Axxess recently with regards to the line upgrades that we were informed to take place as per your communique.

Please be advised that in the last 2 days the line was either corrected/changed to 10mbps (from the 4Mbps package that we utilise.)

Please advise what is faulty again as now my router is not syncing nor picking up the 10Mbps - its now showing 6.3Mbps line.

SNR is 25.8 at current which means that the line is of good quality connection (25dB and up good - anything 15dB and lower considered poor/bad).

Herewith please find attached screenshots of this as I would like our 10Mbps active again as this is what we currently pay for.

One of the consultants that I last spoke with, provided me with the following reference number for OpenServe: 211AWK040321

Please advise if this was completed or not as I have recieved no further communique with regards to the above. (I assume it was/has been due to the recent changes on the line as part of the National Upgrading Phase by Telkom/OpenServe)

Many thanks

Mr Marais

https://gyazo.com/38ebbde35d***ee86595b2b82913