Axxess.co.za Incompetence

As we all know that the Covid 19 pandemic has changed the way we do business ie. email communication is one of the most important communication solutions for social distancing and to help prevent the spread of Covid 19 virus.

I have many domains that I host with axxess.co.za for years now and I must say that there excellent service that axxess.co.za had is not the same anymore and just got *****s over the years like said even before the pandemic.

I would say I have about 30-40% of clients where there email are being redirected to Microsoft Exchange Plan 1 and then suddenly for some reason change.co.za DNS record just broke. I have spoken to two hosting tech and not one of them where able to tell me what happen. All the other domains with the same setup still work fine.

So the complaint I have is that the client change.co.za has lost a lot of emails where by they did not receive any emails from a R100,000.00 tender they are busy working on and only 2days later we had to to contact axxess.co.za to resolve the issue.

We first spoke to someone from axxess.co.za hosting support at 22:00 and I must say this guy was really rude and did not resolve the issue where he just disconnected our phone call and never resolved the issue.

On my second cal at 22:09 the problem was resolve with out a proper explanation on the cause of the issue.

Apparently they cleaned the DNS but was unable to detect that change.co.za was giving issue. i must say emails is very important you axxess.co.za might cause a R100,000.00 deal to go down the drain and then as a result for Pinn Point Solution to lose a client because of axxess.co.za incompetence.