AXXESS Your service TOTALLY sucks

Day of writing Tuesday, 20 January 2026. Using Axxess as Internet Service Provider and for web hosting. On Friday, 16 January at 08:00 internet went down, logged call with Axxess, ticket No: 34ARK160126. Fibre modem was indicating LOS (led flashing) Openserve Technician came out at +-11:23 and tested and found the fibre cable to be broken +-459 metres from my house. He told me that a contractor was digging and broke the cable. Was told that it would take 24 - 72 hours to resolve. On Saturday we logged another call via WhatsApp again - Ticket 256dkhweeg2 Today's date 20 January 2026 10:42 FIBRE STILL DOWN - Tuesday morning Phoned Axxess and the person that took the call was totally uninformed of the progress on the call that was logged on Friday. He could not give me any feedback. He told me that he will escalate the call. If it is broken cable then it was Metrofiber that was responsible. He mentioned that the hours for repair is working hours. I asked to speak to a manager but was told it will make no difference as the problem is with Metrofiber/Openserve. We are running an online store and are dependent on our internet connection. I am using 5G at a huge cost as it is consuming data as if it is going out of fashion and it is costing me a fortune. The attitude was "Metrofibers fault, we dont care" Will after this move bad service move over to another service provider