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HK
Helena K

1 reviews | Active since May 2018

21 May 2018, 12:00

AXXESS you ******!!

A bunch of ******! We cancelled our contract with AXXESS on 11 August 2017. We phoned them and then sent an e-mail - as per their request. They did not reply to the e-mail.

We realised that they were still deducting their fee from our bank account. As we telephoned them this morning, they claimed our e-mail came -hold it- FROM THE WRONG E-MAIL ADDRESS and therefore they could not cancel the contract!!! I wish I could give them ZERO stars!

0
Replies (4)
HK
Helena K's update22 May 2018, 13:47
Reviewer Update
This morning I received this email from Axxess!!! (After I cancelled the service for the second time!) Hi Coenraad, We hope that you're still enjoying your Axxess experience. Attached is your monthly renewal invoice, also known as your "proforma invoice" for June 2018 with a quick summary below. Should you want to change any of your current services, please do so before the 25th. Changes requested after the 25th will only be processed in the new month. Fortunately you don't have to worry about paying manually, because you've already made the smart choice to pay via Debit Order. On month end we will automatically withdraw the funds from your account, so that you don't have to worry about paying on time. Below is a quick summary of your invoice: mail from Axxess:
HK
Helena K's update22 May 2018, 13:47
Reviewer Update
This morning I received this email from Axxess!!! (After I cancelled the service for the second time!) Hi Coenraad, We hope that you're still enjoying your Axxess experience. Attached is your monthly renewal invoice, also known as your "proforma invoice" for June 2018 with a quick summary below. Should you want to change any of your current services, please do so before the 25th. Changes requested after the 25th will only be processed in the new month. Fortunately you don't have to worry about paying manually, because you've already made the smart choice to pay via Debit Order. On month end we will automatically withdraw the funds from your account, so that you don't have to worry about paying on time. Below is a quick summary of your invoice: mail from Axxess:
HK
Helena K's update22 May 2018, 13:47
Reviewer Update
This morning I received this email from Axxess!!! (After I cancelled the service for the second time!) Hi Coenraad, We hope that you're still enjoying your Axxess experience. Attached is your monthly renewal invoice, also known as your "proforma invoice" for June 2018 with a quick summary below. Should you want to change any of your current services, please do so before the 25th. Changes requested after the 25th will only be processed in the new month. Fortunately you don't have to worry about paying manually, because you've already made the smart choice to pay via Debit Order. On month end we will automatically withdraw the funds from your account, so that you don't have to worry about paying on time. Below is a quick summary of your invoice: mail from Axxess:
HK
Helena K's update22 May 2018, 13:48
Reviewer Update
This morning I received this email from Axxess!!! (After I cancelled the service for the second time!) Hi Coenraad, We hope that you're still enjoying your Axxess experience. Attached is your monthly renewal invoice, also known as your "proforma invoice" for June 2018 with a quick summary below. Should you want to change any of your current services, please do so before the 25th. Changes requested after the 25th will only be processed in the new month. Fortunately you don't have to worry about paying manually, because you've already made the smart choice to pay via Debit Order. On month end we will automatically withdraw the funds from your account, so that you don't have to worry about paying on time. Below is a quick summary of your invoice: mail from Axxess: