Axxess you are *******!!!!!

If I could give Axxess port elizabeth minus stars I would. We have had connection problems since the very first day installation took place which was in February 2020. The problems we have had are as follows: 1. We cannot pick up signal even 10meters from the box. 2. The PS4 keeps losing signal even though it is in the room next door to the box. 3. Laptops cannot connect at all 4. I cannot even have a whatsapp video call Kindly note that we have 50mbps upload and same download however, I have never seen this when I do a google fiber speed test. It comes out as 1.5 download and 12.3 upload. Our 2mbps wifi is running better than our fiber????

Axxess will always use the following excuses: 1. The supervisor is busy and cannot speak with us now, can he call back? He has never ever called us and it's been 5 months!!! 2. Disconnect all devices to run through one device, this will apparently give us the correct 50mbps that we have been paying for??? 3. They don't see a problem on their side so it must be fine. 4. Its frogfoots fault and they are experiencing problems....

They have never sent a technician in to see what the problem is even when we requested one. They say they do not have any records of us calling, even though we call atleast 3times a week... it has been 5 months of the same back and forth with nothing being fixed and no answers but they are quick to say that we must pay a penalty fee if we want to change to a different provider. We have not recieved what we paid for, not once.

Axxess is an absolute joke!!!!! Don't waste your money!!!!