AXXESS worst provider cant resolve ISSUE thats 3weeks Continues already.

Worst service provider. as a reseller in the ISP industry i deal with many providers and yet axxess used to be amazing but i am having constant issues with them. every day for the last 3 weeks 5+ times a day my line has no internet connection, infact multiple lines at the same time. when reported they say reboot and monitor then one hour later the same issue again. i have been in contact with the FNO fibre network operators Openserve and we tested the lines and ports and its perfect. my PPPoe connections stays online and in most cases i can ping google. but NO INTERNET, my PON lights on ONT device stays on doest drop. axxess tells me my pppoe connection is online and they cant see the issue. they dont investigate the issue. they report to openserve well after few days of fighting and going back on Reference numbers then only will they report as they say its not important enough for them to report and waist there time. i have been in this industry for years and help people and other isps build networks and setups. i know basic fault finding, i have even done every step axxess has asked me, Used a Mikrotik 3011, Mikrotik 2011, Tenda router, Tp-Link Router, Direct cable connection with dialup from Laptop and yet it still continues to drop. you can ask support now to check and 15min later ask for a reply on feedback they then ask you what is the problem and i have to explain again what the problem is. they charge me for service that is not even in use. as they could not assist at the time when app****. my client moved and now they invoice me after i told them to cancell. i will not let this stop here i want my lines released so i can go with a provider that takes pride in assisting my clients. this is my income and name on this clients complain and get angry with me and i just want to give them the best service for the money they pay for.