1 reviews | Active since Jul 2015
Axxess worst ISP
I have migrated from Telkom to Axxess with a 2Mbps uncapped combo. I Then contacted the lines department and spoke to Chane to try and upgrade my line speed to 10Mbps uncapped because of extremely slow speeds. She then informed me that she cannot complete the request due to an error while upgrading and will escalate to telkom. I have waited for 4 days with no response until i contacted telkom myself to find what the hold up was.. they informed me \axxess will have to sort this out as it is a problem on their side"contacted Axxess and they successfully upgraded my package to 10Mbps. They stated that it will take a couple of days before it will be active. On 2015-07-23 i received an sms saying my line is now active"
Thank you for taking the time to write this report. We will investigate this matter on our side and handle it accordingly. With regards to the management on the uncapped accounts, we will only manage users when needed as per our AUP (https://www.axxess.co.za/aup.php#toc11), we will not just manage any account for no reason.
Thank you for taking the time to write this report. We will investigate this matter on our side and handle it accordingly. With regards to the management on the uncapped accounts, we will only manage users when needed as per our AUP (https://www.axxess.co.za/aup.php#toc11), we will not just manage any account for no reason.