AXXESS - WORST FIBRE AND INTERNET SERVICE EVER

I had requested a fibre line with router from Axxess at the end of May2019 for my dad as this would be convenient for me with him not worrying about data for his phone.. They had advised that I would need to pay a R249 to activate this work order. And this was the only money mentioned in my order request. On the 03June2021 I paid the R249. By Mondays week the contractor was out doing the installation. I was so happy as this was a quick service. I praised them for their prompt service. But then my dad calls to say that he is still not connected as the router needs to still be delivered. I make the query with AXXESS and they confirm that the router is on its way. I week later it arrives via courier. So a box gets dropped off and that's it. I call AXXESS and ask when will the technician be out to complete the installation. We are told to connect the device using the manual provided and configure the device and that should connect us. We follow this instruction and several calls to the call centre to assist. And still we are not connected. Not to mention the expense of airtime as the call centre agent refused to call us back. So after all that and without a discussion they deduct a further R572 from my account with an invoice sent to me saying it is pro-rata. Pro-rata for what, we still had no access to the internet. When we call the call centre again the technician on the phone advises that he is not able to come out to assist as he is in PE and that we should ask a neighbour to help. This gets told to my dad, the pensioner because he had no understanding of the terminology used. So now I am R1123 out of pockets plus hours of telephone calls and email notifications done via the AXXESS site and still no access to the internet. The agent simply says that on their side it shows we are active. How the ****** hell does that help me when I cannot even send out a whatsapp message. It is now the 14 June and still no access to the internet. I try cancelling the service and I'm told i can only do this at the end of July with an additional fee of R999 and this is beside the debit order they will be taking from me at the end of June of R749. I wish i could send a pic of what their device looks like. I have never come across anything more unprofessional both in service and with installation and the actual device. They are quick to take your money but don't deliver on any manner of service that is remotely useful. FOR THE RECORD, THEY DON'T DESERVE EVEN THE ONE STAR ABOVE