Axxess worst customer service

I have been their Fibre customer for almost 2 years now. So I recently moved to a new address, same area as my previous address and took my router with. I got to the new address and tested the router if it will work as there is a Vumatel box already installed. And it did work, for the past two i have been using it without issues. This month i paid late on the 4th and I believe they already stopped the service as it is a minth-to-month contract.

I waited for at least 8 hours hoping it will be reactivated and unfortunately to this day it is not working. I tried to call, logged tickets on their website and even social media to explain the issue and get help but no one seems to come with a solution. The only solution is for me to buy new services for my new address and pay another Installation fee of over R1700 of which is ridiculous.

There is a box installed already. I tried to get my money back but they telling me about a one month notice, regardless of my issue. It was never my intention to cancel my services.

I am so disappointed with the service i am getting and still need my money back. I work from he full time and this is affecting me badly.

To think i even recommended Axxess to family and friends and they did sign up, i regret it. Can i just get my money back because I cannot use the service i paid for! We are halfway through the month and the money I already spent on prepaid data hoping i will get help is a lot!

I will find another ISP