Axxess Wifi Internet

I have had an Axxess Wifi account and paying it every month. I paid a day late on the 2nd of February 2025 and they cancelled my line. On the 30th of March i paid again R500 and they switched off my wifi. When i called to ask why my wifi was switched off they said it was cancelled at the end of Feb due to non payment. So i told them why did i then pay on the 2nd of Feb so they said that R500 was taken for cancellation fees of R499. Wich i never asked them to cancel my line. So the lady said she can see my R500 payment in March i must pay another R210 then my line will be re activated. So i paid the other R210 and still my line was not activated. I have been calling every single day for a week and until now my line is not activated. Everytime someone says we will activate it give it some time. So i got a Pro- Rata invoice on tge 5th of April bit i dont even have wifi!!! So what am i paying for. Where is my money that i have been paying if i have to pay again. This is parhetic. So now this morning on the 6th of April i phoned them to ask them what is going on now the lady is telling me my account is still outstanding. How is that possible. This service is absolutely pathetic. Where is all the money i have been paying????? Why does everyone have different stories.... This is realy bad service and i want someone to tell me where my money is and why the line was cancelled and why i have to pay cancelation fees for something i did not request and why does everyone tell me the line is active when it is not and why i have to pay again!!!!! Its been a week for me calling all my airtime out but still no wifi. Riddiculiousssssss.