Axxess vs Cancellation

I was absolutely Impressed with Axxess since May 2021. They were very efficient, and I had no complaints.... Until they randomly switched my ADSL line off last year November. I had logged the fault (not yet knowing what was wrong as my router was just flashing). Then after they told me that I must speak to the line provider because they are the ones that cut me off.... I purchased my package through Axxess...so technically AXXESS is my line provider (even if they do hire it from Telkom). Nevertheless, we sorted it out, and the line kept on working. I then had to move house, and I requested to move my package if they could. After much back and forth communication via the online portal, we came to the conclusion that they could no longer help me. So I requested them to cancel my line. Once I requested this cancellation, each representative kept on telling me that I needed to first pay their less than 6 months cancellation fee of R999. ***! I have been with Axxess since May 2021. They rep**** saying I have only had this current package since November 2021. I was like "excuse me??? I was not the person who disconnected my package; why one earth should I be the one to pay the R999 cancellation fee?????

After much back and forth... again, I requested to speak to their manager, where I was answered with the response of : kindly note that this is our cancellation policy and it is stated in the T&C's and you were paid pro rata for November.

I was also told, if I can keep paying and then in a few months I can cancel... Are you serious ????

AXXESS, I WILL NOT BE PAYING THE CANCELLATION FEE. YOU CAN FORGET IT. I WILL NOT BE HELD RESPONSIBLE FOR YOUR MISTAKES!!!!