Axxess VOIP service support a total failure

I subscribed to the Axxess VOIP service on the 6th of August 2019. I started with R50 top up as part of the subscription. I purchased another R150 top-up on the site and the purchase went through, but the amount reflected directly as used, not available. Since then I have logged numerous tickets and spoken to various people. All they do is say it has been logged with the devs. This morning (19 August 2019) I saw my original R50 is finished as well so I purchase another R150 top-up while I wait for the original R150 top-up problem to be resolved. Guess what: The new top-up went straight into used status, same as the previous R150. Now I am without my R300 and have no way of getting airtime. Guess what the agent told me just now? We have logged it with the devs.

Guys, you cannot advertise a service and not be able to support it. This is extremely poor service! What now?