Axxess useless and ***********.

Axxess is the most *********** company I have ever delt with. As a new client I have spent over R250 in airtime in the last two weeks to phone them and follow up on the progress and why the internet is not working. If I don’t follow up from my side, I don’t hear anything from them. I needed to struggle with the router and do specific tests for them. Other ISP will send out a technician to come and do everything and ensure that the internet is active and working. As a new client I was forced to pay for a whole month, but the internet was only active and working as from 4 May 2022.When I spoke to the Accounts Department, they stated the first three days that the internet was not working I will not be credited for. For me as a new client this is totally unacceptable. It only worked for a while, but as from 8pm up to today it is now off again. But on this note I just want to thank Claudia in the Accounts Department as she was the only person out of all the departments that went out of her way to assist me. The Support and Lines Department is totally useless.