Axxess transfers Openserve line 7 days after receiving payment

Acc 127 514 In connection with my query in the email below, I just finished speaking to Wendy in your Lines Dept, who informed me that after I made payment on the 10th of this month for my account to be unsuspended, your employee restored my access BUT forgot to remove my line from your holding pool, and now after paying 7 days ago - I woke up this morning without services as this line is now at Openserve.

Wendy informed that I'll not have services for 7 days which isn't right!

Please advise if you can restore my services today, or arrange for a refund if you cannot do this, so that I become a DIRECT customer of Openserve going forward.