Axxess to hell

If I could give zero stars, I would.

Axxess used to be one of the best ISPs in South Africa — now it’s an absolute mess.

I cancelled my service because of their abysmal support. During the process, I clicked a link offering more info about a retention discount — not to accept it — and without any confirmation or warning, they locked me into a new contract.

I contacted them immediately to cancel and was told it would be fine. Now, two months later, with my cancellation date approaching and a new provider ready to take over, they’re refusing to release the line and claiming I’m still locked in.

This is pure deception, wrapped in weak customer service and zero accountability.

Avoid this provider — they’ll do anything to trap you, and you’ll get ghosted the moment you push back.