Axxess the worst service provider

We joined Axxess at the beginning of November and after paying R995 for the installation and R599.00 up front, decided to start the process on Monday 21 November. I was on the phone to Axxess from Monday 21 November until Thursday 24 November. Various agents tried to get us connected to the internet. Despite all their failed attempts, we are still not able to access the internet. The frustration was not being able to speak to the same agent after each failed attempt. On at least 4 occasions, agents promised to call back but never did so. We even resorted to our outgoing service provider who were way more helpful. We had to pay an extra call out fee to our SP out of desperation. Whenever I emailed for assistance, a generic email would be sent to us, but no solution. Out of utter desperation , I called the hardware installers Frogfoot who were astonished that they were not approached by Axxess as it seems that the fault may be at the source, namely at their installation. I was promised by Frogfoot that they would send a technician out on Friday 25 November. Nothing has transpired. We are almost R2000.00 out of pocket as pensioners and despite pleas throughput the week for someone to call, we have been told we have to pay R990.00 cancellation fees if we want to revert to our current SP.